SugarHouse offers competitive odds on a large range of sports, a great online casino, lots of appealing bonuses and excellent customer service. It is named after a former casino in downtown Philadelphia, which was built on a site that previously housed a sugar factory. The casino’s owner, Rush Street Interactive (RSI), created the PlaySugarHouse brand when it launched an online casino in New Jersey. It then added SugarHouse Sportsbook after the federal sports wagering ban was overturned in 2018.
RSI also owns the popular BetRivers brand, which has launched in several states across the country. BetRivers and SugarHouse are very similar, but SugarHouse is predominantly focused on the East Coast. The online sportsbook is powered by Kambi, which means it runs on high-quality software and covers a huge array of sporting events from around the world each day.
This SugarHouse review breaks down the welcome bonus and highlights the various promotions on offer for existing customers. We will provide our verdict on the loyalty program, the betting options available, the general customer experience, the sign-up process, and the banking options. You will learn why we think it makes a great option for sports fans in a variety of states.
SugarHouse Sportsbook Promo Code & Bonus Offering
SugarHouse Sportsbook provides new customers with a 100% welcome bonus worth up to $250. You can use the promo code 250MATCH during the registration process to claim this bonus. The minimum deposit required to unlock it is $10.
SugarHouse Sportsbook will match 100% of your deposit amount, up to a maximum of $250, within 48 hours of you signing up. The bonus amount has a 1x rollover requirement. You must use your bonus funds on any sporting event with odds of at least -200. Any winnings you earn are yours to keep.
Your bet amount will not be returned along with your winnings. For example, if you use a $200 free bet credit and place a successful wager at odds of +150, you will get $300 in profit, but the $200 stake is not returned. That is standard procedure at online sportsbooks.
SugarHouse is one of just a handful of sportsbooks to provide a deposit match bonus. Most sites offer a risk-free first bet instead. Those offers are only advantageous if your first bet loses, but the SugarHouse Sportsbook sign-up bonus benefits you no matter how successful your first bet is.
You will then benefit from a long list of promotions aimed at existing customers. They include risk-free same game parlays on Monday Night Football, 20% parlay profit boosts, odds boosts, free bets, short-term promotions, and contests such as the $1 million Beat the Spread Challenge. It also provides casino bonuses, so you can unlock a lot of valuable promos by signing up for a SugarHouse account.
SugarHouse Loyalty Program
The SugarHouse loyalty program is called iRush Rewards. It allows you to earn points by placing wagers. You will get 1 point for every $6 wagered on a straight bet. You get more points for placing parlays – 1 point for every $3 wagered on a 2-team parlay, $2 wagered on a three-team parlay, $1.50 wagered on a four-team parlay, and so on. You will also earn points for bets made in the online casino.
These points can be redeemed for benefits in the iRush Rewards Bonus Store. Benefits include wheel spins, scratch cards, deposit bonuses, free bets, odds boosts, profit boosts and other opportunities.
You will start out in Level 1, before jumping up to Level 2 by racking up 160 loyalty points. You can keep on climbing all the way up to Level 10, which requires 20,000 points, and Level 11, which is invitation only. Players in the top levels are treated as VIPs. You will receive birthday gifts, a dedicated concierge, exclusive event invitations, expedited withdrawals, elite promotions, an iPhone or Android device, limo transport to the casino, and other perks.
Which states is SugarHouse Legal in?
PlaySugarHouse made its debut as an online casino in the Garden State. Owner RSI then added an online sportsbook after sports wagering was legalized in 2018. Operators in New Jersey must team up with land-based casinos to launch. RSI does not have any casinos in the state, so SugarHouse runs on the master license of the Golden Nugget Casino in Atlantic City. You can make deposits and withdrawals at the casino cage there.
SugarHouse Sportsbook launched in Pennsylvania after the Keystone State legalized sports wagering. RSI also owns the Rivers Casino in Pittsburgh. It launched BetRivers for sports fans in the Pittsburgh area, and SugarHouse for bettors in the Philadelphia area.
The SugarHouse Casino in Philadelphia has since been rebranded as Rivers Casino Philadelphia. BetRivers is also the brand RSI has gone with in most states. However, it continues to operate SugarHouse Sportsbook & Casino and BetRivers in Pennsylvania.
RSI was one of just three operators to be awarded an online wagering license in Connecticut in 2021. The others are FanDuel and DraftKings. RSI won a bidding process initiated by the Connecticut Lottery after promising to hand over at least 50% of its revenue.
Some commentators expected RSI to use the BetRivers brand in Connecticut, but it chose to launch SugarHouse Sportsbook & Casino. It went live in October 2021 after a soft launch period proved successful.
SugarHouse is not available in any other states, but you can sign up for a BetRivers account in Arizona, Colorado, Illinois, Indiana, Michigan, Virginia and West Virginia, and you will enjoy a very similar user experience.
SugarHouse Sportsbook Betting Options
The Kambi sports betting platform at SugarHouse Sportsbook provides a very comprehensive selection of betting options on lots of different sports. Sportsbooks including Unibet and TwinSpires also use the Kambi platform, so the betting options are very similar, but SugarHouse offers some different odds, unique promotions and some design quirks.
You will see a “Most Popular” menu at the top left of the homepage. It generally features NFL, NBA, MLB, NHL, WNBA, college football, college basketball, tennis, soccer, golf, UFC, boxing, NASCAR and table tennis.
Football fans can choose from more than 200 betting options on NFL games. In 2021, SugarHouse Sportsbook introduced a same game parlay builder, which further widened the list of potential wagering opportunities. There are also game props, player props and bets on quarters and halves. SugarHouse also has a really useful tool that allows you to quickly create alternative points spreads and total points lines.
NBA games and big soccer games are covered in a similarly thorough manner, and there are lots of betting options on MLB and NHL games too. You cannot place player props on college games, but there are plenty of game props on offer.
SugarHouse also has odds on lots of basketball, baseball and hockey leagues from around the world. The soccer section has leagues from a wide variety of countries around the world, including lower league action, youth games and women's soccer leagues. It also accepts bets on most tennis matches and golf tournaments taking place around the world.
Australian Rules, beach volleyball, cricket, cycling, darts, lacrosse, netball, rugby league, rugby union, snooker and surfing are some of the other sports on offer at SugarHouse Sportsbook. You might expect just a few betting options on games within those sports, but SugarHouse provides customers with a broad range of markets to choose from.
You will be able to place futures bets on most sports. Bettors can also create parlays, teasers and round robins with ease on the bet slip.
In addition to the online sportsbook, SugarHouse runs a superb online casino in Connecticut, New Jersey and Pennsylvania. It features hundreds of slots, table games, specialty games and live dealer titles from leading providers like Scientific Games, IGT, NetEnt and Evolution Gaming.
SugarHouse Sportsbook Sign-Up
SugarHouse Sportsbook makes the registration process quick and simple. You can visit PlaySugarHouse.com, click on the “Join now” button and select your state to trigger the registration form.
The first step requires you to choose a username and password. You can then enter your bonus code to unlock the 100% deposit match sign-up bonus.
SugarHouse will require you to provide personal details, including your name, home address, date of birth, gender, phone number and the last four digits of your SSN. You will be prompted to set up security questions, before accepting the terms and conditions. Click “Complete” to wrap up the process.
You must then verify your account before you can start betting. You will be asked to upload scans of documents that prove your identity and address, such as a driver's license and a recent utility bill.
Who Can Sign Up to SugarHouse?
SugarHouse is available to anyone aged 21 and older that is located in the states of New Jersey, Pennsylvania or Colorado. You will not be able to use SugarHouse outside of those three states, but you can bet at sister site BetRivers in Arizona, Colorado, Illinois, Indiana, Michigan, Virginia and West Virginia. Employees of RSI and their immediate family members will also be prevented from signing up for accounts with SugarHouse.
The customer experience at SugarHouse Sportsbook is reasonably strong. The website is user-friendly and benefits from some great features, such as the tool for creating alternative spreads and totals.
However, it is not the most attractive site. Rival sportsbooks look a lot more aesthetically pleasing when using the Kambi white-label platform. There is an annoying sidebar featuring details of players that have secured online casino wins, and it can prove distracting when you are trying to bet on sports.
The app has also received several complaints from users. Rival operators including FanDuel, DraftKings and BetMGM have achieved average scores of 4.8 out of 5 on the App Store, with thousands of positive user reviews, but at the time of this review, SugarHouse's average rating was 2.7.
Users have complained about bugs, glitches, pages freezing, withdrawal issues and other problems. The SugarHouse mobile app seemingly needs an upgrade if it is to compete with key rivals in New Jersey, Pennsylvania and Connecticut. It worked pretty well when we tested it out for this review, but there were some noticeable glitches.
The customer service on offer at SugarHouse Sportsbook is strong. The team works from 9.30am to 2am EST, seven days a week. Some rivals offer 24/7 support, so SugarHouse cannot quite compete with those sportsbooks, but the customer service team responds quickly to requests. The staff seemed knowledgeable and friendly when we tested out the service.
SugarHouse should prove popular among casual bettors, as the site is user-friendly and the minimum bet is $1. The maximum bet is $250,000, which should work for most customers, although high-rollers will find higher limits at sportsbooks like Bet365, Caesars Sportsbook, FanDuel and DraftKings.
Deposits and Withdrawals
It is easy to make deposits at SugarHouse. You can use a credit card or debit card, or fund your account via an e-check. SugarHouse also offers a branded Play+ card. If you prefer cash, you can visit the casino cage (the Rivers casinos in Pennsylvania or the Golden Nugget in Atlantic City) or use the PayNearMe service at your local 7-Eleven, CVS, Casey's General Store or Family Dollar store.
SugarHouse does not accept e-wallets, so you cannot use PayPal, Skrill or Neteller. Deposits start at $10. There are no fees, and the funds should arrive in your account instantly.
A Play+ card is the easiest withdrawal option. You can have funds sent directly from your SugarHouse account to your Play+ account, and then use your Play+ card at an ATM or a store, or transfer funds to your main bank account. SugarHouse also offers payouts via ACH (e-check) or a paper check in the mail, or you can be paid out in cash by visiting the casino cage.
SugarHouse has a robust security record. All deposits and withdrawals are fully secure, and you should never worry about the safety of your account balance, as the site is heavily encrypted.